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Shipping and Exchange Policy

Last updated: 19 October 2026

Software, maps and reports delivered digitally; field work by agreed scope

LandVera is a digital platform. Subscriptions, maps, and survey reports are delivered electronically. We do not ship physical products through standard checkout. GNSS site visits and layout mapping follow the accepted project scope.

Policies for all LandVera services

Terms · Privacy · Cancellation and refunds · Delivery and service changes

These policies cover land surveys, verification reports, land-record retrieval, layout inventory and digitisation, subscriptionsand their web, mobile and WhatsApp payments. Review the particular order's scope, total and billing provider before paying.

Official legal references

DPDP implementation is phased. Legislation and amendments apply according to their commencement; these references are not a compliance certification.

Legal Entity

This Shipping and Exchange Policy is issued by SIFA Geolabs (GSTIN: 37HMTPM4959N1ZO), the legal entity operating the LandVera platform. LandVera provides software and professional land services, including on-site GNSS work where agreed, with digital maps and reports. We do not sell or ship physical goods through standard checkout.

1. Nature of Our Services

LandVera is a digital land technology platform. Our paid offerings include: • LandVera Premium subscriptions (web and mobile app access to premium features) • GPS land survey bookings and digital survey deliverables • Land verification reports and AP land-record retrieval • Developer software for private plot inventory, approved-layout digitisation, and separately scoped GNSS + digitisation services • Marketplace listing and inquiry tools (no physical products are sold by us) Software, maps and reports are delivered electronically. Field work takes place on site under the agreed service scope; it is not courier delivery of goods.

2. Service Delivery (Digital Fulfillment)

Upon successful payment, services are delivered as follows: Subscriptions (LandVera Premium): • Access is activated after server/payment-provider confirmation; reconciliation or account-linking problems can delay activation • Use the same LandVera account and check order status if access is delayed. Do not pay again solely because a redirect failed • Applicable invoices are available through the order/email channel; contact support if an invoice is missing GPS Land Surveys: • ₹99 is the booking advance, credited against the confirmed final quote; availability, site access, field scope and schedule are confirmed separately • Booking confirmation is sent via app notification, email, and/or WhatsApp • Field survey is scheduled based on location and availability (typically 2–7 business days) • Final survey reports, maps, and coordinates are delivered through the account and agreed channels, not by courier. Public verification QR pages show issuance/integrity status, not private customer field files Verification Reports and Land Records: • Report delivery follows the selected tier and accepted input requirements: Plot Quick-Check in 48–72 hours, Plot Shield in 5 working days, and NRI Complete in 10–12 working days. Government certified-copy fees are extra. NRI Complete includes a permitted site visit and a partner advocate's signed opinion • AP record delivery follows the selected item/search scope and availability; partial delivery is shown item by item. An authority-certified copy is distinguished from a LandVera summary or scan • Reports and source documents use the delivery channel confirmed for the order. Record WhatsApp delivery is optional; arrange an alternative with support using the order reference. Automatic email delivery is not promised. WhatsApp passes messages/files through Meta; check the recipient and delivery choice • Required inputs, source gaps and a revised schedule must be communicated. Advertised order commitments and applicable late/non-delivery remedies remain available Layout Inventory and Mapping: • Private inventory software does not require a site survey. It is separate from one-time digitisation and GNSS services • Layout digitisation follows the accepted inputs, field evidence, alignment review and preview sign-off. A payment or file upload does not publish a layout • A live public map requires reviewed mandatory field survey points, approval documents and publication sign-off. Missing inputs or unresolved discrepancies can hold publication • GNSS visits cover the controls and sampled checks in the accepted scope; every-corner measurement, travel and additional crew days need an agreed quote • Deliverables and timelines are confirmed in the accepted scope; the Developer subscription does not include physical site visits or free GPS layout surveys Marketplace & Plot Tools: • All plot data, maps, and inquiry features are accessed digitally through the platform • No physical documents are shipped unless separately agreed in writing for a specific engagement

3. No Physical Shipping

SIFA Geolabs does not ship physical products. We do not use courier services, postal delivery, or warehouse fulfillment for standard LandVera services. If you require printed survey documents or certified copies, please contact support@landvera.app before booking. Any such arrangements, costs, and timelines will be confirmed separately in writing.

4. Exchange Policy

Because LandVera sells digital access and services (not physical goods), "exchange" is interpreted as plan or service adjustments: Subscription plan changes: • Plan-change eligibility, any unused-period credit, price and activation timing are shown in the Premium checkout before payment • Cancelling an authorised recurring mandate stops future renewal; access continues for the current paid period as described in the Cancellation and Refund Policy • A software plan change does not change or pay for an accepted layout mapping or field-service order Survey service changes: • Rescheduling a GPS survey booking is permitted with reasonable notice (at least 24 hours before the scheduled field visit) • Changes to survey scope or location may require a revised quote Report and record changes: • Changing a tier, parcel, SRO or archival search can change the price and timeline; approve the revised scope before extra work or payment • Corrections, unavailable items, partial delivery and cancellations follow the accepted order and Cancellation and Refund Policy; changing a service is not an automatic second purchase Layout service changes: • Agree revised inputs, field scope, price and timelines before additional work begins; no unapproved scope change is charged • Software and mapping orders are separate. Tell support which order you want changed, cancelled or rescheduled • Service payments follow the accepted scope and published milestone terms. Unperformed work, unused advances and deficient-service remedies are governed by the Cancellation and Refund Policy and mandatory consumer rights There is no exchange of physical merchandise. For refund eligibility, see our Cancellation and Refund Policy.

5. Delivery Timelines

• Digital subscriptions: after verified payment/account activation; contact support for an unresolved delay • GST tax invoice: order/email delivery after confirmed billing; request a missing or corrected invoice from support • Verification reports: selected tier's accepted turnaround, after required inputs, with any agreed pause/extension recorded • AP land records: item/search-specific timetable shown with the order; missing items reviewed for the advertised refund • GPS survey field visit: As per agreed schedule (typically 2–7 business days from booking) • Survey report delivery: Within 3–5 business days after field completion, unless otherwise stated • Layout digitisation / GNSS + digitisation: as confirmed in the accepted scope, after the necessary drawings, approvals and field evidence are available; public release follows preview acceptance and publication sign-off • Consumer complaints: acknowledgement within 48 hours and redress within one month under applicable e-commerce rules; a shorter applicable statutory period takes precedence Delays caused by weather, site access restrictions, government holidays, or force majeure events will be communicated promptly.

6. Failed or Delayed Delivery

If you do not receive expected digital access or deliverables within the timelines above: • Check your registered email (including spam/junk folders) and LandVera app notifications • Verify payment status on the Payment Status page or your subscription screen • Contact support@landvera.app with your registered phone number, order ID, or transaction reference We investigate and restore access or re-send deliverables at no additional charge where the error is ours. Service correction, refund and applicable late/non-delivery remedies follow the accepted order and Cancellation and Refund Policy; source delays do not create a blanket waiver of those rights.

7. Changes to This Policy

We may update this Shipping and Exchange Policy from time to time. The current version is always available at https://landvera.app/shipping-and-exchange.

Related Policies

For billing cancellations and refunds, see our Cancellation and Refund Policy. For general terms, see our Terms and Conditions.