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Cancellation and Refund Policy

Last updated: 19 October 2026

Issued by SIFA Geolabs (GSTIN: 37HMTPM4959N1ZO)

Policies for all LandVera services

Terms · Privacy · Cancellation and refunds · Delivery and service changes

These policies cover land surveys, verification reports, land-record retrieval, layout inventory and digitisation, subscriptionsand their web, mobile and WhatsApp payments. Review the particular order's scope, total and billing provider before paying.

Official legal references

DPDP implementation is phased. Legislation and amendments apply according to their commencement; these references are not a compliance certification.

Legal Entity

This Cancellation and Refund Policy is issued by SIFA Geolabs (GSTIN: 37HMTPM4959N1ZO), the legal entity operating the LandVera platform.

1. Software Subscription Billing

• Subscriptions are billed in advance on a monthly or annual basis. • Billing is handled securely through Razorpay (UPI Autopay and cards) on landvera.app and the web app. • The provider shown at checkout controls billing. Current mobile purchases generally use web/Razorpay; a Play-managed purchase, where available or already held, uses Google Play. Do not assume every payment method is active on every device. • Developer software and layout-service base prices are shown plus applicable GST; checkout or your accepted quote displays the tax and total payable before payment. Tax-inclusive offers are marked explicitly. Tax invoices are emailed after successful payment. • A Developer subscription does not include free/bundled GPS layout surveys, site visits or one-time mapping work. Only an authorised recurring mandate renews automatically; a one-time purchase does not.

2. Subscription Cancellation

You may cancel your subscription at any time: • From the LandVera app or website (Manage Subscription screen) • For Razorpay subscriptions: cancel before the next billing date to stop UPI Autopay / recurring charges • For a Play-managed purchase: manage renewal/cancellation through Google Play and use its applicable refund channel. Cancelling one provider's mandate does not cancel a separate purchase with another provider • By emailing support@landvera.app with your registered phone number and order reference Cancellation stops future recurring charges. Premium access continues until the end of the current paid period.

3. Software Refunds

For voluntary cancellation, digital subscription periods already started are generally not refundable. Report accidental duplicate billing or unauthorised purchases promptly, preferably within 48 hours, to support@landvera.app with your order details. This reporting preference does not remove any rights or remedies available under applicable law, including for deficient, misdescribed or undelivered services.

4. Layout Digitisation & GNSS Service Payments

• One-time layout digitisation and survey services are separate from the Developer software subscription. Accept the written scope and quote before field or mapping work begins. • The published mapping schedule is 50% at scope acceptance, 40% after preview acceptance and 10% at publication, plus applicable GST. Payment for an undelivered milestone is not due simply because earlier work was started. • A starting-price offer covers only its stated plot/area limits, local site, crew days and deliverables. Travel, every-corner measurement, extra days and other variations need an accepted revised quote. • Paying an advance does not approve a layout, guarantee a plot sale or waive review of mandatory field evidence.

5. Service Cancellation, Rescheduling & Remedies

• Contact support@landvera.app with your layout/project ID and payment reference to cancel or reschedule. Provide reasonable notice before a site visit; access restrictions, weather, missing documents or unsafe conditions can require rescheduling. • For a voluntary cancellation before completion, we reconcile the advance against the accepted scope, completed work and documented, previously agreed non-recoverable costs. We explain the calculation; payment for unperformed work and unused advance is returned where due. There is no automatic forfeiture of the full advance or new cancellation fee imposed after payment. • Completed and accepted field or digitisation work is generally not refundable merely because you choose not to continue. This does not exclude correction, reperformance, refund or other remedies required for deficient, misdescribed or undelivered services. • If LandVera cannot deliver the agreed work, contact support for a revised arrangement or refund of the undelivered portion. Missing approvals or unresolved survey discrepancies may hold publication; they do not permit publication without evidence or an automatic charge for an undelivered final milestone. • Cancelling a software subscription does not automatically cancel an accepted physical/mapping service order, and cancelling a mapping order does not automatically cancel the software mandate. Tell us which service/order you want cancelled.

6. Refund Processing & Consumer Rights

Approved refunds are initiated within a reasonable period or the applicable legal timeframe and returned through the original payment method where supported, with a reference and any applicable tax adjustment. The actual gateway/bank settlement time is communicated; a request or approval is not an instant credit. Razorpay or Google Play dispute/refund processes do not replace Indian consumer remedies. No policy retrospectively reduces a more favourable refund promise in your accepted order. Contact support@landvera.app or grievance@landvera.app for billing or service complaints.

7. Survey Booking Advances & Field Work

• The ₹99 survey request is an advance against the accepted final survey quote, not the full field-service fee. Keep the booking and payment references when asking to cancel or reschedule. • If no provider can be arranged or LandVera cannot perform the booking service, request return of the unperformed booking charge. A no-provider full-refund promise made with your booking is honoured. Staff review and payment settlement still apply; there is no automatic instant-refund promise. • For voluntary cancellation or a stopped visit, we explain any lawful reconciliation for performed work and documented, previously agreed non-recoverable costs, and return the unused advance where due. New unilateral cancellation penalties cannot be added after purchase. Applicable reciprocal cancellation-charge rules and consumer remedies take precedence. • Weather, lawful-access problems or safety/boundary disputes may require a revised schedule. Any extra work or fee requires your accepted quote; rescheduling cannot silently purchase an additional service.

8. Verification Reports, Turnaround & Corrections

• A report order covers its selected tier, parcels and deliverables, separate from a field-survey add-on. Request cancellation promptly before retrieval/review begins. If work has begun, reconcile completed work transparently; an incomplete paid scope is not automatically fully earned. • We honour the refund commitment shown with your accepted report order, including a promised refund for non-delivery, an applicable missed turnaround or untraceable ordered statutory records. Necessary input requirements and an agreed pause/extension must be identified; a unilateral revised deadline does not remove the accepted commitment. • Deficient, misdescribed or undelivered services and protected late-delivery cases retain applicable consumer remedies. You may request correction, completion, reperformance or a refund as appropriate. A negative risk finding in a correctly performed report is not itself a service failure; a report never guarantees title or investment returns. • Cancelling the report does not automatically refund completed field work or stop an unrelated subscription; identify each affected order.

9. Land Records & Partial Delivery

• If an ordered record cannot be retrieved from the relevant archives, its undelivered item charge is refunded under the advertised commitment. Multi-item orders can have partial delivery and item-by-item refunds, with an itemised reconciliation. Do not treat another delivered item as unavailable solely because one search failed. • A more favourable full-order guarantee accepted at purchase remains applicable. Correctly delivered official records are not refundable merely because their content is unfavourable; incorrect or deficient retrieval retains correction/refund rights. • Additional parcels, SRO searches or archival periods are charged only after the selected scope and total have been reviewed. Neither a missing record nor a refund proves that the land has a clear title.

10. Failed, Pending, Duplicate & Unauthorised Payments

• If your bank shows a debit but LandVera shows pending/failed, request reconciliation using the order/payment reference before retrying. A closed checkout or failed browser redirect does not establish that no money was taken. • Duplicate, unlinked or unauthorised payments are investigated and reversed/refunded where due. Raise fraud or an unauthorised transaction promptly with your bank/payment provider as well as LandVera; the suggested 48-hour reporting preference is not a statutory cutoff. • Cancelling a draft, closing a checkout, deleting your account or withdrawing data consent is not itself a financial refund request or mandate cancellation. Specify the transaction and whether you want service cancellation, future-renewal cancellation, a refund or all of these. Financial records may need lawful retention even after account erasure.

Refund Requests