Cancellation and Refund Policy
Legal Entity
This Cancellation and Refund Policy is issued by SIFA Geolabs Private Limited (GSTIN: 37HMTPM4959N1ZO), the legal entity operating the LandVera platform.
2. Subscription Billing
• Subscriptions are billed in advance on a monthly or annual basis. • Billing is handled securely through Razorpay (UPI Autopay and cards) on landvera.app and the web app. • Mobile app users complete subscription checkout on landvera.app/premium (not via Google Play or Apple in-app purchase). • GST @ 18% is applied where applicable; tax invoices are emailed after successful payment.
3. Cancellation
You may cancel your subscription at any time: • From the LandVera app or website (Manage Subscription screen) • For Razorpay subscriptions: cancel before the next billing date to stop UPI Autopay / recurring charges • By emailing support@landvera.app with your registered phone number and order reference Cancellation stops future recurring charges. Premium access continues until the end of the current paid period.
4. Refund Policy
Refunds for digital subscriptions are generally not provided once the subscription period has started. We may consider refunds for accidental duplicate billing or unauthorized purchases reported within 48 hours. Email support@landvera.app with order details.
6. Payment Gateway Policies
Subscriptions managed via Razorpay are subject to this policy and Razorpay dispute timelines. Survey booking refunds for completed field work are not provided; rescheduling is governed by support@landvera.app.
Refund Requests
- support@landvera.app
- +91 94909 96088
- 5-168/B, Bapatla, Andhra Pradesh, 522311