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Privacy Policy

Last updated: October 14, 2026

Issued by SIFA Geolabs (GSTIN: 37HMTPM4959N1ZO)

Personal-data requests & grievances

Request data access, erasure, corrections or a complaint review. A Meta deletion confirmation code acknowledges a request; it does not mean all data has already been erased. Contact the officer with that reference for its status.

Policies for all LandVera services

Terms · Privacy · Cancellation and refunds · Delivery and service changes

These policies cover land surveys, verification reports, land-record retrieval, layout inventory and digitisation, subscriptionsand their web, mobile and WhatsApp payments. Review the particular order's scope, total and billing provider before paying.

Official legal references

DPDP implementation is phased. Legislation and amendments apply according to their commencement; these references are not a compliance certification.

Legal Entity & Brand

This Privacy Policy is issued by SIFA Geolabs (GSTIN: 37HMTPM4959N1ZO), the Data Fiduciary operating the LandVera platform ("LandVera", "we", "us", or "our"). LandVera is the consumer-facing brand at landvera.app for land research, GIS tools, professional services, and the zero-brokerage marketplace in Andhra Pradesh and Telangana.

Introduction & Applicable Law

This notice covers the website, mobile app and LandVera WhatsApp services. It refers to the Digital Personal Data Protection Act, 2023 and Rules, 2025, the Information Technology Act, 2000 and applicable rules (including the SPDI Rules, 2011 where still applicable), and Indian consumer requirements, to the extent applicable and in force. DPDP implementation is phased; references to that framework do not mean every provision is already operative. The request channels and commitments in this notice are available now, alongside statutory rights when applicable.

1. Information We Collect

• Identity & contact: name, phone number, email address (when provided via Google sign-in or profile). • Account & preferences: profile role, region, subscription tier, notification settings, search history, saved searches, favourites, and marketplace interests. • Location: precise or approximate GPS when you use map search, sell-plot, or survey features (user-initiated only; no background tracking). • Marketplace & inquiries: messages and contact details you submit when inquiring about a plot; listing content and photos you upload. • Layout services: developer/company and project details, approval and RERA references, survey numbers, CAD/DXF drawings, approved PDFs, plot inventory and availability, asking prices, submission notes, and field-survey points, check reports or attachments that you provide. Private inventory does not require a field survey or device GPS collection. • Surveys, records & verification reports: site pins, district/mandal/village, survey/plot/deed and SRO references, selected scope/tier, preferred dates, site-access notes, deeds/passbooks/maps/photos, field observations, coordinates, check-in information and deliverable PDFs. Land documents may contain other people's personal data; provide them only with lawful authority and remove unnecessary information. • Professional KYC (optional): DigiLocker / MeriPehchaan identity fields, PAN, RERA/surveyor credentials, incorporation/GST documents, address proof and selfie/liveness media for staff review. We do not request a full Aadhaar number; uploaded documents can incidentally contain personal identifiers, so redact unnecessary identifiers before uploading. • Public professional profile (if you join and are approved): name, role, credentials such as licence or RERA number, organisation or agency, service village/mandal/district, and photo you provide. • Payments: selected services, payer contact, order/payment/link/refund and mandate references, purchase verification tokens where relevant, amounts, status, billing address/GSTIN and invoice metadata. Gateway checkout handles card numbers, CVV, PIN and UPI authorisation secrets; do not send those in chat or documents. • WhatsApp: phone/account linkage, messages, parcel details, attachments, service drafts, order/delivery status and support conversations you send to our business account. Requested WhatsApp deliveries pass through Meta. • Device & diagnostics: device model, OS version, app version, crash logs, performance traces, FCM push tokens, and advertising identifiers (for free-tier AdMob users). • Support & feedback: messages and attachments you send to our support team.

2. How We Use Your Information

• Provide core services: plot search, GIS maps, land-rate tools, marketplace, Asset Vault, surveys, and subscriptions. • Set up private plot inventory; scope and deliver layout digitisation or GNSS work; align CAD to supplied field controls; review approvals, survey evidence and map previews; and publish the agreed layout after review and sign-off. • Authenticate users and prevent fraud via Firebase Authentication and App Check. • Verify professional identities via DigiLocker / MeriPehchaan and staff review of credentials (surveyors, agents, developers), display verified badges, and publish an approved public professional profile. • Assign survey jobs and share the minimum contact and site details needed for the professional and the customer to complete the booking. • Process payments and manage LandVera Plus subscriptions and survey bookings. • Retrieve ordered land records, review uploaded evidence, prepare scoped verification reports and deliver requested documents; track partial delivery, payments, refunds and disputes. • Assist with WhatsApp service selection and support/grievance triage using configured automated systems. Staff review is required for professional findings and service resolution; chat output is not an ownership decision or binding legal opinion. • Send service notifications (inquiries, subscription status, saved-search matches, KYC status) via Firebase Cloud Messaging. • Improve reliability through anonymised analytics (you may opt out in Profile → Privacy & Data on web, or Privacy Settings in the app). • Display non-personalised or contextual ads to free-tier users via Google AdMob. • Comply with law, respond to grievances, and enforce our Terms.

3. Lawful Basis & Consent

• A privacy notice explains processing; accepting general Terms is not blanket consent for every use of personal data. We rely on specific informed consent where required and another lawful basis only where permitted by applicable law. • Before uploading KYC or sensitive documents, we ask for explicit consent explaining purpose and retention. That consent is separate from the Terms. • Developer signup creates an account only. Business verification, paid software, a mapping service and public layout release are separate steps. We process layout enquiries so our team can answer your request, not as consent for unrelated marketing. • Submit layout or survey information only when you have authority to do so. Remove unnecessary buyer/owner personal details from drawings, notes and attachments, and review the proposed public material before sign-off. • Location, camera, notifications, and storage permissions are requested only when needed and can be revoked in device settings. • Withdraw optional analytics using privacy controls. For account, KYC, survey, report, records or WhatsApp processing, contact support or the Grievance Officer to withdraw consent or close the affected service. Withdrawal can prevent delivery where the data is necessary; it does not authorise us to retain unrelated data indefinitely. Processing already lawfully undertaken is not retrospectively invalidated, and legally necessary retention may continue. • Consent to unrelated marketing is not a condition of purchasing a service. Device permission, service-purchase acceptance and personal-data consent serve different purposes. • You may request delisting of a public professional profile by emailing support@landvera.app or using in-app privacy controls.

4. Data Storage, Security & Retention

• Data is stored in Google Firebase (Firestore, Storage, Authentication) with encryption in transit (HTTPS/TLS). • Listing verification documents and KYC files are accessible only to the owner and authorised LandVera staff. • Inventory-only projects are accessible to their developer owner and authorised LandVera staff. They are not automatically published. Source plans submitted for mapping are reviewed by authorised staff; information stored with an approved public layout can become publicly accessible as described in section 11. • Account data is held while needed for your account and requested services. Relevant KYC snapshots currently carry a retention period of up to seven years for verification/fraud review; this is a platform policy, not a blanket statutory mandate. Retention must be reviewed for necessity, erasure requests and legal holds; automatic expiry deletion is not currently promised. • Layout files, field evidence and enquiries are held for project delivery, support, corrections, disputes and applicable legal recordkeeping. Contact support@landvera.app with the project or enquiry reference to request export, correction, delisting or erasure of those records; the account controls do not currently process every layout record automatically. We review retained copies and explain any lawful reason they cannot yet be erased. • Survey/report/record files and WhatsApp or payment records can remain outside automated account cleanup. Request a service-by-service review with your references; we identify what is held, the purpose and any justified retention or legal hold. Invoices, transaction audit records and dispute evidence may need separate statutory retention. Backups and recipients' copies may take additional time to remove; public copies already downloaded cannot be recalled by account deletion. • Access controls, restricted staff permissions and encrypted transport help protect records. If a personal-data incident occurs, we assess and contain it and notify affected people and relevant authorities as required by the law then in force. No system is described as completely secure.

5. Data Sharing & Processors

We share personal data only as described below: • With plot sellers when you submit a marketplace inquiry (your name, phone, email, and message). • With assigned surveyors for survey bookings (site location and contact details necessary to perform the service). • With authorised records/report staff and assigned reviewers for the documents and parcel details needed to fulfil the selected scope. A report is delivered to the requesting account and through the delivery channels you select; survey-report QR links require account sign-in and server permission checks; they do not provide public report access. • With authorised LandVera staff handling layout enquiries, inventory and mapping. Where needed to fulfil your requested service, we coordinate relevant contact and project details with the assigned developer, surveyor or mapping professional. • With the customer who booked a survey (the assigned professional's name, role, and contact details necessary to complete the visit). • On a public professional profile after KYC approval (name, role, credentials, service area — not KYC document files, Aadhaar, PAN images, or private contact unless you choose to publish it). • With payment processor Razorpay to complete transactions you initiate. • With a billing provider identified at checkout, including Google Play for a Play-managed purchase where available or already held. Current mobile checkout commonly hands off to web/Razorpay. A conditional billing integration is not a promise that every payment method is currently available. • With Meta/WhatsApp when you contact the business account or choose WhatsApp communication/delivery. Message content and media leave LandVera for that channel; deletion from LandVera does not itself delete Meta or recipient-held copies. • With configured TypeSafe/Jev services for WhatsApp language/intent assistance and grievance triage. Submitted text and necessary conversation context may be processed for those features; do not include unnecessary identity, bank or confidential third-party information. Automated suggestions are not legal findings. • With Google Firebase, Google Maps/Places, Google AdMob, Esri and DigiLocker / MeriPehchaan for the features you use. Esri supplies satellite imagery on /layouts; your browser sends tile requests that reveal network/device details and the viewed map area. On the Emerald Heights demo, Google Places receives the example map location, place category and search radius when you request nearby places, not your contact details or device GPS. Map providers' own terms and privacy policies also apply. • When required by law, court order, or to protect rights, safety, and platform integrity. We do not sell your personal data.

6. Access, Correction, Withdrawal, Erasure & Nomination

You can request a summary of your personal data and processing/sharing, correction or completion, consent withdrawal, erasure where retention is not necessary, grievance redressal and nomination for death or incapacity. These channels are available now; DPDP statutory rights apply according to commencement and applicable exemptions. A downloadable account export is an additional platform facility, not a claim that the DPDP Act creates a general data-portability right. Use Profile → Privacy & Data on web or the Data Principal Rights Center / Delete Account in the app (recent sign-in may be needed). Automated controls cover only supported account categories. For surveys and field sessions, report requests/uploads, land-record orders, layout source files/public records, Asset Vault, WhatsApp or payment records, write to support@landvera.app or grievance@landvera.app with the reference and request type. If you do not receive an account export or cannot sign in, use that route. We verify identity proportionately, explain retained categories and aim to answer data requests within 30 days; this is our service target, not a universal statutory deadline. Where needed for the service, withdrawal may end or limit that service.

7. Grievance Redressal

B Mohiddin, Grievance Officer. Email: grievance@landvera.app. Phone: +91 9490996088. Address: 5-168/B, Bapatla, Andhra Pradesh, 522311. Include your service/order reference and the issue; do not email passwords, PINs or unredacted identity documents. We aim to acknowledge within 24 hours. Consumer complaints are acknowledged within 48 hours and redressed within one month as required by applicable e-commerce rules; shorter applicable statutory periods take precedence. We provide a complaint reference and response. For personal-data complaints, first use this channel; further recourse to the Data Protection Board is subject to operative provisions and procedure. Consumer Commission remedies and the National Consumer Helpline (1915) remain available without waiving your rights.

8. Children's Privacy

LandVera is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.

9. Cross-Border Transfers

Some service providers, including Google services, Meta, Esri and configured AI providers, may process data outside India. Payment and identity providers have their own applicable localisation requirements. We follow restrictions and directions that apply to the relevant data and provider; we do not promise that all ecosystem data is stored only in India. Contact the Grievance Officer for information on a particular service.

10. Changes to This Policy

Updates carry a date and are made available on the platform. A new purpose requiring consent needs its own notice and consent; continued use or a changed policy date alone does not supply fresh personal-data consent. English, Telugu and Hindi notices are available. Contact the Grievance Officer if you need help understanding a service notice.

11. Layout Inventory, Publication & Enquiries

• A private inventory workspace holds developer-entered plot details and status; it does not require survey coordinates, and a software subscription does not automatically publish it. • A public layout can display its name, developer/company and contact details, location, plot boundaries, dimensions, area, price/availability, roads, approval references and survey-related information. Original CAD/PDF download links, survey report or field-point material and notes stored with that published project may also be accessible. Review and redact personal or confidential content before approving publication; do not submit buyer contact lists or private title/KYC documents as public plan material. • We may use the files and geometry you authorise us to process to produce the digital map and inventory. Publication requires the agreed document review, reviewed field evidence and sign-off; it is not a government approval or title certification. • Layout enquiries collect your name, email, optional phone, company/message, the selected plot/layout and account reference where signed in. These records go to the authorised LandVera team for a reply or requested service coordination and are not publicly listed. • Nearby-place requests use short-lived request information, including IP-based rate limiting, to prevent abuse. They do not send your private inventory, buyer contacts or KYC files to Google Places. • Nearby-place results may be incomplete or change. Emerald Heights is an illustrative concept, not an approved project or an offer for sale.

12. Device Storage, Drafts & External Services

Report forms save contact and parcel/location drafts in this browser using session and local storage so you can resume. Drafts expire for resumption after seven days and are removed when the draft is next checked; browser storage can remain until that check or until you clear site data. Avoid shared devices, clear the draft/site data when finished and do not treat a saved draft as a submitted or paid order. Authentication/session preferences and optional diagnostics may also use device storage. Browser or device location/camera permission is requested for the feature you choose; private inventory does not require GPS. Clicking a WhatsApp service link passes the displayed/pre-filled parcel details or message to WhatsApp. Review it before sending. Optional analytics controls do not cancel necessary payment, security or delivery records. External map, payment, identity and messaging providers also publish their own notices.

Survey Reports & Private Parcel Maps

Survey records include precise parcel coordinates, field evidence, the surveyor's captured signature and submission/audit metadata. We use them for the requested field service, report review, private Asset Vault display, security and disputes. The owner, assigned surveyor and authorised staff can access the report as permitted by their role. A report QR opens a sign-in and permission check; it is not public access or proof of ownership. Downloaded or forwarded copies can be shared outside LandVera, so share them carefully. Booking, platform review or vault approval does not authorise public publication of a private parcel. Request access, correction, erasure or review of retention through the Privacy Policy and grievance contacts; necessary legal or dispute records may be retained with restricted access.

Contact & Grievance Redressal Officer